Frequently Asked Questions

Propane is a byproduct of natural gas processing and crude oil refining. It is a clean-burning fuel stored as a liquid in a tank and released as a gas to generate energy. Propane is commonly used to heat homes and businesses, power appliances, and provide energy for stoves, water heating, generators, and more.

If you are a will-call customer, check your tank levels regularly and schedule a delivery when your tank gauge reads 30% full to avoid an emergency runout. Propane tanks are filled to 80-85% capacity to allow for safe gas expansion.

To simplify your propane needs, consider signing up for automatic delivery.

Yes, you can utilize Kinsman Propane’s customer portal to order fuel, pay your bill, view your account history, and more.

There isn’t one set answer, because how long a propane tank lasts depends on several factors like the size of your tank, how often you use propane, and what you use it for.

The best way to understand your usage is to monitor your tank levels frequently or sign up for a tank-monitoring system to see your levels in real-time.

If you’re facing a no-heat emergency, please visit our Emergency Service page to learn the first steps you should take to test your system. If these steps do not work, please call us immediately at (419) 445-6957.

We offer propane services to customers in Northwest Ohio and Southeast Michigan. To see our full service area, please visit our Service Area page.

The size of your propane tank depends on your property and what you intend to use propane to power. We offer professional propane tank installation services and can help you determine the right size tank for your fuel needs.

If you smell propane in your home or business, please follow the steps listed on our Propane Safety page and contact Kinsman Propane immediately by calling (419) 445-6957.